Cultural Sites Manager

Position Details

Type Full Time
Offered By The Trustees of Reservations
5 Prospect Hill Road
Stockbridge, Massachusetts
Salary exempt
Deadline 08/01/2014
For More
Information
Name: Cynthia Sommer
Title: Administrative Assistant
Phone: 413-532-1631 x10
westregion@ttor.org

http://www.thetrustees.org

The Cultural Sites Manager (CSM) is responsible for overseeing the daily visitor experience, including high quality house and garden tours and innovative public programming, at three historic houses in southern Berkshire County (Naumkeag and Mission House in Stockbridge and Ashley House in Sheffield). The position is ideal for someone with management experience, strong customer service orientation, program and historic site interpretation, and a passion for the cultural history and landscapes of the Southern Berkshires. This position encompasses a wide variety of responsibilities, including leading the 15 person interpretive team for the three historic houses. The Manager oversees day-to-day operations at Naumkeag (including scheduling and overseeing house and garden interpretive staff), planning and implementing public programs at the three houses, and in other ways contributes to an excellent visitor experience. Based in Stockbridge, the Manager reports to the Engagement Manager for the West Region and works closely with the Cultural Sites Assistant Manager to assure coverage of the operational, programming, and engagement needs of this 7-day a week operation, mid-May through October. This is a full-time, year round, exempt position located Stockbridge, Massachusetts. The typical work week will consist of 40 hours per week. During tour season (mid-May-early Oct) this position will work 5 days a week, including one weekend day. The schedule requires some flexibility to accommodate evening commitments and attendance at major public events. Travel within the Southern Berkshires and to other Trustees offices is also required. The position offers a competitive salary and a benefits package, including medical insurance and the option to participate in our 401(k) retirement savings plan.


Duties

  • Uphold high standards for providing quality interpretive and educational programs that advance Trustees goals and encourage visitation;
  • Provide strong leadership to help The Trustees meet revenue, attendance, membership, and engagement goals;
  • Oversee scheduling, supervision, timesheets, and evaluation of the historic house and landscape interpretive staff and volunteers;
  • Ensure that interpretive themes for house and landscape tours are being clearly articulated and delivered by guide staff;
  • Participate in the ongoing training of guide staff on customer service, professionalism, and house security measures;
  • Schedule and supervise group tours, specialty tours, and self-guided tours during large public programs;
  • Handle problems, and make decisions as appropriate for the smooth running of the houses;
  • Plan and implement ongoing public programs and special events at three historic houses, especially at Naumkeag (Naumkeag at Night, children’s activities, etc);
  • Provide backup as needed to the Assistant Manager related to Naumkeag’s gift shop and café operations, and admissions attendance and income reporting systems;
  • Work with the Assistant Manager as needed with special events at the historic houses;
  • Understand the operating systems to report attendance records of admissions and prepare and distribute required income reports;
  • Work with the regional and statewide staff on development of new interpretive materials and new programming at Naumkeag, including with the Director of Visitor Interpretation, Regional Curator, and Regional Engagement Manager;
  • Promote the sale of Trustees memberships during regular tours and special events;
  • Contribute to maintenance and security of the collections, buildings and grounds with other staff as needed;
  • Perform curatorial maintenance as needed;
  • Assist with other administrative projects and outreach functions as requested by the supervisor.

Qualifications

  • Associate or Bachelor’s degree in history, museum studies, or a related field;
  • At least 3 years experience in a museum, historic house, or related organization;
  • Expertise organizing and leading special events, and interpretive programming;
  • Experience managing staff and volunteers;
  • Leadership abilities, tact, and judgment;
  • Excellent people skills; enjoys working with and speaking to the public;
  • An understanding and appreciation for the proper care of cultural resources, collections, especially in historic house museum settings;
  • Ability to climb stairs and stand for periods of time at events and programs on a regular basis;
  • A calm disposition to thrive in a fast-paced environment and make decisions under pressure;
  • A valid driver’s license and car;
  • Sound computer skills in MS Word, Excel, PowerPoint, and Outlook.

How to Apply

Please send a cover letter and a resume to westregion@ttor.org with the subject heading: Cultural Sites Manager. No phone calls, please.