Member Services Assistant

Position Details

Type Full Time
Offered By National Trust for Historic Preservation
Membershio & Affinity Programs
Washington , District of Columbia
Salary Non-Exempt

Under supervision of Director of Membership Development, respond to member inquiries to ensure consistent, timely, and appropriate communication with members of the National Trust. Coordinate fulfillment activities including sending membership materials to prospect inquiries and requests for information. Provide general office support to Membership Department when needed.


Duties

  • Responsible for supporting the relationship members have with the National Trust by managing their account service and stewardship.   

  • Respond to customer service requests via phone, mail, email, and database coding.

  • Escalate issues appropriately as necessary.

  • Process daily fulfillment of requests for membership materials

  • Update member records in AS400 and Convio database systems following protocols to maintain data integrity.

  • Provide administrative support within department as needed.

  • Coordinate with direct mail and call center vendors to ensure efficient processes.

  • Stay current on Trust programs, initiatives, and priorities.

  • Occasional special projects as assigned.

  • Works to support the annual goals of Member Development (expenses, incremental revenue, retention, multi-program participation).

Qualifications

  • One or more years’ experience in member support, customer service, direct mail or related areas, preferably in a non-profit setting.

  • Must be self-motivated, organized and detail-oriented.

  • Must have a professional demeanor on the phone and in writing.

  • Interest in preservation a plus.

  • B.A. degree (or equivalent years work experience) is a plus, in marketing, communications, liberal arts or related field.

How to Apply

To apply, please include a cover letter in the body of a message and email your resume as a Word, PDF or Text document to 224350-CS-815@nthp.hrmdirect.com.

The National Trust for Historic Preservation an equal opportunity organization and does not discriminate on the basis of race, color, religion, national origin, sex, age, sexual orientation, veteran status, or disability.  The National Trust for Historic Preservation  actively seeks opportunities to include members of these groups in its programs and activities.