Visitor Services Coordinator, Drayton Hall
Posted January 16, 2014
|Offered By||National Trust for Historic Preservation |
Drayton Hall Historic Site
Charleston , South Carolina
Reporting to the Visitor Services/Shop Manager (VSSM), the Visitor Services Coordinator (VSC) serves as the primary point of contact for all visitor services during weekends and holidays but serves in a support capacity under the VSSM during the remainder of his/her work week. On weekends, the Visitor Services Coordinator is charged with overall supervision of site including the front gate, museum shop and other aspects of operations related to the visitor experience. The VSC is expected to relate to all types of visitor needs in a positive manner in accordance with Drayton Hall/ National Trust policies and procedures. Additionally, the VSC will be trained and expected to lead public programs and assist in the museum shop when necessary.
- Serves as Acting Visitor Services/Shop Manager on weekends and holidays assuming supervision for overall site in the absence of senior staff.
- Provide excellent visitor service by providing accurate information on the visitor experience including: history of the site, program content, tour availability, visitor amenities, and answers to frequently asked questions.
- Greet all guests in a friendly, helpful, and courteous manner. Respond with good judgment to a wide variety of situations and people.
- Participate in training for public programs in order to give tours and lead education programs.
- Participate in training for Museum Shop procedures in order to cover retail responsibilities as needed, including opening and closing the shop.
- While at the gate: lock and unlock gate in a timely manner; announce visitors and groups to interpretive staff; keep gatehouse and surrounding area neat and clean, and supplies well stocked; work with staff to find a qualified replacement during planned absences; operate admissions ticketing system and be knowledgeable in all programs and special promotions offered; reconcile and balance tender drawer and prepare daily closing reports.
- Anticipate the need for additional tours and advise interpretive staff as necessary.
- Be knowledgeable and well trained in site security procedures.
- Provide assistance in case of emergency on the property or on Ashley River Road by phoning appropriate authorities; screen out potential trespassers.
- Take initiative to seek improvements to procedures with the goal of improving the level of visitor service.
- Assist with site preparations for special events or SPUs, as needed or assigned.
- 3 years experience in a professional capacity, including related experience working with public audiences, preferably in a retail or customer service position. Experience working in a historic site or related visitor services setting a plus.
- Basic analytical and problem solving skills, including issue identification and prioritization..
- Basic project-management skills, including project budgeting and planning. Ability to achieve results with general supervision.
- Excellent attention to detail.
- Ability to collaborate and achieve results.
- Ability to prioritize, multi-task efficiently and respond to a high volume of ongoing requests in a timely fashion.
- Ability to continually develop skills related to use of rapidly changing technology and communications best practices.
- Strong verbal and written communication skills. Must be able to articulate the site’s mission to a wide range of audiences
- Entrepreneurial spirit and skill set essential.
- Ability to adapt and be flexible in a dynamic work environment
- Demonstrated success in working helping to marketing to and engage culturally diverse audiences and partners.
- Intermediate knowledge of Microsoft Word, Excel and Outlook required. Familiarity with Point of Sale system software necessary. Familiarity with database software, a plus.
- Bachelor’s degree (or equivalent years of experience) required.
- Some lifting/manual labor tasks may be required when working in the Museum Shop.
How to Apply
To apply, please include a cover letter in the body of a message and email your resume as a Word, PDF or Text document to 160089-CSfirstname.lastname@example.org.
The National Trust for Historic Preservation an equal opportunity organization and does not discriminate on the basis of race, color, religion, national origin, sex, age, sexual orientation, veteran status, or disability. The National Trust for Historic Preservation actively seeks opportunities to include members of these groups in its programs and activities.